Do You Have Any Questions?

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FAQ

What are your hours of operation?

General hours are 9:00am to 5:30pm, Monday to Friday. However, we are often in the office later and even on weekends. Feel free to call us any time, if we are not available you may leave us a voice mail.

Where is your website design and development team based?

All of our website designers, graphic designers, web development staff and client support services are based in the United States. Additionally we do not outsource any projects to other countries, though we may from time to time contract with companies based in the United States, who employ only U.S. residents to perform certain services.

Please understand we are aware of many highly qualified and capable individuals outside the United States. However, we have little or no legal recourse in employing such individuals/companies which is why we prefer to have all work completed in the USA. This ensures the work is done to our mutual satisfaction, and in the rare case it is not we have recourse.

Do you offer your services internationally?

We offer our services to clients in most countries, though the method of payment accepted will vary. If you are not a resident of the United States and would like us to complete a project for your small business feel free to contact us and we will work with you to find a payment method that will satisfy our requirements.

How long will it take to finish my project?

All projects are completed on a first come, first served basis. We work very hard to complete each project in a timely manner, without sacrificing our standards of quality. When you contact us to purchase a service, or request a quote you will be provided with an estimate of how long it will take to complete your project.

How do I stay updated on my project?

You will receive an email update if there are any delays in the completion of your project.

Do you offer any discounts on website design services?

At this time we are not offering any discounts, though we do offer discounts at times, which are normally limited promotions via mail or local advertisements.

What payment methods do you accept?

We accept credit cards, PayPal and checks (payable in USD, drawn on a US bank). We accept credit cards in the form of MasterCard, Visa, American Express and Discover.

PLEASE NOTE: For clients outside the United States we may require alternate forms of payments.

What type of security do you use?

In addition to keeping our web applications updated we use high-grade 256 bit encryption to secure all transactions processed here on this website.

What is your refund policy?

We do not offer refunds for our work. However, if for any reason you are not entirely satisfied with the finished project we will work with you to make any reasonable changes until you are satisfied with the results.

Do you offer an affiliate program?

No, at this time we do not offer any affiliate programs. If you can provide a high volume of leads we may consider a mutually beneficial relationship, contact us if you would like to discuss a partnership with the owner of this site.

What types of client support do you provide?

we offer a full range of client support options before and after the purchase of our services. You may contact us via phone or email to discuss your project. We also offer ongoing support after the design and setup of your website for a fee.

Where can I find your Privacy Policy?

You can view our privacy policy and terms and conditions of use by following the links at the bottom of this page.

Are you currently hiring?

We currently employ a full staff, so we are not hiring at this time. However, we do sometimes post job openings on this site when we are expanding our business. We ask that you do not contact us to request employment, but you may visit this site from time to time to see if any openings are available.

Contact Customer Support

Customer Service

 

Cannot find your answer here? Please contact us!

If you cannot find an answer to your website design question in the list of FAQ’s on this page feel free to contact us. Our friendly customer support staff is happy to answer your questions about our WordPress website design services or any other questions you may have. If you need an answer fast you may call our toll-free number, otherwise you can visit the contact us page to send us an email.

 

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